To open a support ticket in Adobe, you should have the relevant product assigned as an administrator.
Login to Admin console of Adobe and select the organization from drop down as shown.
Click on support tab. Once you land on this, you can see various options like a Support summary page which gives various options for creating an adobe ticket, start a chat or get the Adobe customer care number.
You have a lot more help topics linked from this page too.
To create a support ticket , click on 'Create Case'
Next step select whether it is a user and license related or using the experience cloud product issue.
And fill in the additional details to complete the request. Once the ticket has been raised Adobe team will contact back for more clarifications.
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